FAQ

1. How to Place an Order

Complete your purchase in just a few easy steps:
  1. Browse and select items: Explore our product catalog to locate the items you wish to buy.
  2. Add to Cart: Click the “Add to Cart” button for each item you’ve selected.
  3. Review your Cart: When you’re ready to check out, navigate to your cart to confirm item details, quantities, and prices.
  4. Complete Checkout: Click “Proceed to Checkout”, enter your shipping information, choose a preferred payment method, and complete the payment to finalize your order.

2. Payment Safety

Your payments are 100% secure. We ensure the safety of your payment information through two core measures:
  • Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, complying with global security standards for managing cardholder data.
  • We adopt end-to-end encryption technology, which fully protects your credit card details, billing address, and other payment-related information. You can trust every transaction is completely secure.

3. Order Shipping & Delivery Time

The entire process consists of two stages:
  • Order Processing: After your order is confirmed (typically within 12 hours of successful payment), we will process and ship it within 2 business days.
  • Delivery Time:
    • Domestic orders: Standard delivery takes 3–8 business days.
    • International orders: Delivery may take 5–22 business days, depending on your location and local customs clearance processes.

4. Order Tracking

You can track your order in real time with these steps:
  1. Once your order is shipped, we will send a tracking number to your registered email address. You can also find this number in the “Order History” section of your account.
  2. Use the tracking number on the shipping carrier’s official website (e.g., UPS, DHL) to check your shipment’s real-time status, including the estimated delivery date.

5. Shipping Cost

We offer free standard shipping for all orders—there is no minimum purchase amount required.

6. Product Assembly

No assembly is necessary! All products are fully pre-assembled before shipment. You only need to unbox the product, and it will be ready for use in 1 minute—no tools or extra steps are needed.

7. Return Policy

We provide a 30-day return guarantee for all products:
  • If you are not satisfied with your purchase, you can initiate a return request within 30 days of receiving the product.
  • We cover all return shipping costs.

8. Contacting Customer Service

You can reach our customer service team via email:
  • Email address: hrluuig75844@hotmail.com
  • Tips for faster assistance: Include your order number (if applicable) and a detailed description of your issue (e.g., order problems, return requests) in your email.
  • Response time: Our team will reply to you within 48 business hours (Monday–Friday, excluding public holidays).